Contact us

Contact Us

If you have any questions about our Shipping Policy, your order, or anything else, please don't hesitate to reach out. Our customer service team is happy to help.

Customer Service

📧 Email: service@garmentas.com

We typically respond within 24–48 business hours (Monday–Friday, excluding holidays).

Before You Contact Us

To help us assist you faster, please include the following information in your email:

  • Your order number (e.g., #GA12345)

  • The email address used to place the order

  • A brief description of your question or issue

  • Screenshots or photos (if applicable)

Common Inquiries



Inquiry Type How to Get Help
Order status & tracking Check your shipping confirmation email, or email us with your order number
Returns & exchanges Email us at service@garmentas.com
Damaged or lost packages Contact the carrier first, then email us for assistance
Incorrect shipping address Email us immediately — we'll try to update it before shipment
Product questions Email us with the product name or link

Response Time

  • Email: Within 24–48 business hours

  • Weekends & holidays: Messages received will be answered on the next business day

We appreciate your patience and look forward to helping you!

— The Garmentas Team